Frequently Asked Questions

Delivery & Shipping:

1. How many days does it take to get the order delivered?

Placement is typically within the range of 5-7 working days on the post. After placing an order you will receive a tracking link.

We are closed during the weekend. All the deliveries are made on weekdays, on Monday to Friday.

Delivery cost is also calculated at the checkout; it is also dependent on your delivering address and the size of your order.

Yes, you will be given a tracking link through your email when your product has been shipped.

Yes, so we can send your order. We ask you to get in touch with us immediately to update it.

.Please, provide us with a picture of damage. We will immediately remove a replacement or a refund.

Cancellations, Returns & Refunds:

1. Can I cancel my order once it is placed?

Well, users are allowed to cancel the placed order within 24 hours.

We do not give remedies of custom-made products, unless there is a fault or an error on our side.

Send us a picture along with an order number in 7 days. We are going to safely organise a refund or replacement.

Products that are manufactured on the basis of false measurements can not be refunded or replaced. Please estimate or inquire to us when uncertain.

Write us an email to support@boondoors.com with an order number and photos (when they are necessary). Our response will be returned back in 1-2 working days.

Our Products

1. What is your door material?

Our doors are made out of solid wood (oak, walnut or mahogany) of best quality, or reinforced glass panel. Both materials are selected due to their durability, beauty and because they have excellent insulation qualities.

Yes! We also provide custom sizes that would adapt to any gap. Just need to give your accurate measurements and our crew would guarantee that your door is cut to your measurements accurately.

With standard shipping, it takes 2-4 weeks after the order has been confirmed. Custom or bespoke doors can require as much as 6 weeks. When you order we shall give you a projected date of delivery.

Yes we offer professional fitting at an additional charge upon request by a trained fitter. Alternatively doors may arrive to be fitted by the customer with instructions or they may be recommended to a local fitter.

Our external and internal doors are impregnated and waterproofed to avoid humidity and moisture. To use in the bathrooms or outdoors, please select special doors with the rating of moisture-resistant.

You can choose between natural wood stains and a vast variety of painted finishes. We also provide custom colour matching to suit the decor and style of your home.

Our manufacturer warranty offers a five years coverage of defects regarding materials or workmanship. It does not pay for damage caused by misuse or wearing. To avoid any issues please read our policy fully.

Lifespan & Maintenance:

1. Is it worthy enough to use wooden doors?

Yes wooden doors are completely eco-friendly, strong, beautiful, and offer great insulation. Overall, the combination of these features make a wooden door perfect.

The durability of wooden doors depends on sunlight, their construction quality, finishing style, exposure to sunlight, and the type of wood.

Well, when taken proper care of the wooden doors they last 20-50 years. Some main factors that reduce their lifespan are harsh weather, termites, and poor maintenance.

If you want your wooden door to look perfect then you should wipe it with soft and damp cloth. Also, regular cleaning helps a lot to keep the door looking good. Avoid using harsh chemicals and don’t dry it immediately.

Certainly, the wooden doors need refinishing after every 2-5 years and that also depends on the exposure and wear.

One of the best ways to clear mold or black spotting is to clear the door with vinegar-water solution. Also, you can clean it with a mild bleach mix. After that, dry the door and apply anti-fungal treatment.

Transactions & Assembly

1. Do I require an account in order to make an order?

No, you are allowed to be log in as a guest. However, by making an account, you will be able to follow orders, save information, and even shop quicker in future.

Yes, we employ secure and certified payment methods so that your card data and other personal information can be secure at any time.

Yes, after logging in, in My Account, you may as well enter the Order History and have a list of all your past orders and details there.

Firstly, you should visit the login page and then click on the forgot password link. After then, you have to enter your gmail and then we will provide a reset link for you.

Yes, you can install the door by yourself as long as you have general tools and DIY experience. Along the order we send clear step-by-step guides.

To get optimum results we advise you to hire a professional door fitter or joiner particularly when you are fitting custom doors or heavy doors.

Yes, each door comes with easy assembly and fitting instructions. It is also possible to address us in case of additional support or recommendations.

Absolutely! Our team welcomes your attendance and let us help you select the right fittings and hinges depending on the type of door that you have and your other requirements.